The Fire is out, now how do I help you?

On October 8, 2017 a small fire broke out in rural Sonoma County, California. By the time is was put out 110 thousand acres of wild land and heavily populated areas had burned, 8 thousand structures were gone. We had several thousand newly traumatized and unhoused residents in our community. Full recovery is not expected for three to seven years if at all.  I’ve been doing whatever I can to help people whom we originally called “fire victims” and now refer to as “fire survivors”.

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This satellite image using shortwave infrared (SWIR) shows damage from the wildfire in Santa Rosa. (Digital Globe via AP)

Three days ago a similar horror began in the southern California county of Ventura which is, as of this writing, still only 10% contained. 143 thousand acres have already been consumed.

I’d like to help her but have no idea what I can do that would be helpful and meaningful.

A few days ago a friend from New York emailed me:

“I know you have been heavily involved in the recovery effort after the awful fires in northern CA. I just learned that a good friend of ours lost her house to fire in Ventura. It was very fast and she was able to escape with only her cat. She has nothing. I’d like to help her but have no idea what I can do that would be helpful and meaningful. Your insights and suggestions would be appreciated.”

Here’s what I wrote to my friend and am now sharing with you:

Ask yourself and your friend…

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Evacuee Martha Lynn rests with her dogs Broonzy (not pictured) and Golly (right) at a Red Cross shelter after evacuating her home following the Tubbs fire in Santa Rosa, Calif., on Monday, Oct. 9, 2017. (Photo: Gabrielle Lurie, The Chronicle)

1. Does she have a comfortable place to stay with adequate food, clothing and any medications she needs? For the next few days? For the next few weeks?

2. Does she have a computer connection so she can contact support agencies? They won’t get into full swing until about a week after the fires are actually out.

3. Does she have enough money for the next few days? Next 6 months?
4. Is she emotionally stable enough to cope with all the stupid paperwork that will be necessary in the coming months?
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Terrie Burns stands in the middle of her destroyed at the scene of the Tubbs Fire in Santa Rosa, Ca., on Monday October 9, 2017. Massive wildfires ripped through Napa and Sonoma counties early Monday, destroying hundreds of homes and businesses on Monday October 9, 2017 (Photo: Michael Macor, The Chronicle)

5. Has she applied for FEMA and SBA funds? Although these services are mostly targeted to low income folks there are usually some benefits for all fire survivors. The SBA has very low interest loans for individuals to replace personal property lost in the fires. SBA is not only for businesses. She must register with FEMA and then apply to the SBA to establish eligibility within 2 months of the fire. Then she will have years to apply for actual grants and loans should she decide to go forward with any of them.

I like to think of a fire survivor’s psychological state as somewhat similar to what happens when you unexpectedly find yourself living in a foreign country. The environment is strange, the people and their customs are strange. You have none of your familiar surroundings and life props – like your favorite music. It’s important to resupply yourself with some of those props so that you can take an emotional vacation back to your old life on occasion. Life will never be the same but a little respite from the newness can help. In intercultural communications we talk about the “W curve” of culture shock. I suspect the emotional waves of disaster shock are comparable and much like other grief trajectories. It’s reassuring to know that recurring waves of emotion, from total numbness to euphoria and back, are “normal”, i.e. experienced by most people. You’re not going crazy when they happen.
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For you, as a helper/supporter, patience is the most valuable gift you can offer. It’s too soon to go beyond question 1 right now — unless she is asking. Even then, don’t expect her to remember what was said and be prepared to go over everything several times. The recovery path is different for each person or family. Losing “everything” is different for an insured homeowner with a strong family or friends network than for a socially isolated renter who was financially insecure before the fire. They will all have shock, grief and frustration in common but the assistance they need from you will be very different. Listen carefully but wait until your friend is ready to talk. Don’t try to send her “stuff” until she has a closet again.
Recovery from these fires will take 3 to 7 years for many people. Right now, your friend’s mind is likely to be bouncing between surviving the next two days and envisioning life after rebuilding. Make sure tomorrow is covered and hold on to your desire to help so it’s still there in 6 months when the real, long-term needs begin to kick in.

Many of you who read this will have more experience helping people navigate the trauma of fire and other disasters than I do. Please add your comments and suggestions in the comment section below. If you think this piece contains good advice go ahead and make it your own. Use it and share it. This is a time for open community giving. What’s here is a gift, not a piece of intellectual property. A great society is one that pulls together in time of need and celebrates the richness of its sharing.

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Life worth living isn’t necessarily easy…

Recovering alcoholics use the phrase “one day at a time” because, even after years and decades, contemplating 25 hours without the sauce is too ambitious.

I’m sitting back focusing on my breathing after reading this blog from a recovering alcoholic. Hard lessons, hard truths herein.

 

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Link

I’ve never been a substance abuser but what gets me is that everything Emerson says he misses about alcohol I miss too: having a social life, a hobby, becoming a different person, the lack of struggle to achieve goals, the drama. My drugs have been intellectual debate and psychotherapy. Yours might be physical exercise, work, religion or rescuing people. It doesn’t matter what the escape mechanism is. I’m guessing that the key to addiction is not the drug itself but the underlying dissatisfaction some of us feel when we’re “straight” — the need to escape ourselves. What challenges and unites us is the drab, empty terror that takes over when we remove our drug of choice.

The line between healthy motivation and addiction can be a thin one. If you can pursue what brings you bliss without ruining your health or abandoning your niche in society you will be considered a hero, a credit to your parents, a leader or a valued contributor. We make celebrities of the dedicated nurse, the successful entrepreneur, the devoted mother, the political crusader, the athletic champion. We often assume that our heroes don’t suffer from the internal insecurity that plagues those of us who describe ourselves as “depressed”; that they can keep themselves under control without an external crutch, that they are “happy” when we are not. Emerson has captured my reality:

I thought sobriety would be a fresh, clear-eyed start, but sometimes it feels more like an endless homework assignment.  Link

Buddhists, practitioners of positive psychology, religious leaders and 12-step program members offer many mental and physical anodynes to those of us whose un-drugged life feels like continuously falling down a bottomless well. Smith2008MapImage source

Yup, this homework assignment is endless. It isn’t easy. If only I could learn to love it. I’m told it gets easier with practice.

My therapist, who uses “attachment therapy” techniques, joins me in weekly journeys into the swamp of my emotions, a place filled with primitive, wordless fear. Other attachment therapists have made the connection between subtle childhood abuse and addiction:

 I have yet to meet someone who struggles with addiction who doesnt also have some kind of attachment trauma. 

ONDINA N. HATVANY, MFT

When I exit my therapist’s office I have to button up my cloak of normal, non-addicted, social behavior but I often wish I could just pop a pill that would erase the hidden terrors. Yes, I, like millions of other Americans, have tried Prozac and other anti-depressants. Maybe they give the well a bottom so you can stop falling. Maybe they just take the fear out of the falling sensation. Maybe they curtail all emotions but this removes the highs as well as the lows. After twenty years they stopped working for me. To me this felt like a slippery slope to addiction not better than alcohol, weed, or other mind-altering substances.

The problem is, I want my mind altered — but not too much. I have an expectation that happiness lies beyond vigilance, self-control and constant psychological work. I long to be able to relax into a flow that buoys me up and carries me to some satisfying destination I can imagine but rarely experience. So far (and, by the way, I’m 71) this isn’t happening. My life is like that of the recovering alcoholic who misses the remembered ease of being “under the influence”. I’m guessing I’m not the only one.

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photo credit

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How Medical “Research” Can Harm Individual Health

This morning, KQED public radio’s Forum program aired a piece about tooth flossing:  Episode airs August 3, 2016 at 9:00 AM

Screen Shot 2016-08-03 at 9.48.50 AMThe tag line reads: “Since 1979, the federal government has recommended flossing daily to help prevent gum disease and cavities. But according to a new report by the Associated Press,  there’s little scientific evidence to support that advice. We’ll drill down into the data, and we want to hear from you: Will the news affect your oral hygiene routine?”

The problem with this discussion hinges on the difference between statistical and individual results. I, personally, am a good example of this. I have two gaps between molars that have enlarged as I’ve gotten older. When I chew meat little bits lodge in these gaps and the gum there becomes inflamed within 24 hours if I don’t remove the debris with floss (or a toothpick). For me, flossing is critical. My individual experience may not have any perceptible effect on statistical results but it is critical to my personal health. No “scientific” (read statistical) study can tell me what will benefit me. I’ve had several occasions when doctors tell me a behavior or treatment is not worth doing because there are no scientific studies that support it. Unfortunately, it is not possible to determine whether you or I fall within the large number of individuals who populate the high point on the statistical curve or are part of the long tails on either side of the statistical norm.

Screen Shot 2016-08-03 at 9.46.02 AMWhen dealing with personal health, paying attention to statistical probability tells us only how likely it is that a medication or treatment will help us but tells us nothing about how any one person will respond. The bottom line, on flossing or any other medical recommendation, is to look for a personal solution. The fact that a treatment doesn’t work for 99 out of 100 people does not prove it will not work for you or me.

Attention to medical research results, research results in any field for that matter, should not be limited to reports of statistically significant outcomes. The gap between what is statistically likely or probable and what actually happens in any given situation is unpredictable. Research that uncovers rare phenomenon is just as important as that which shows us the commonplace.

The medical profession, the government and the media can actually harm individual health by focusing public trust on statistically probable to the exclusion of exploratory research outcomes. Doctors hesitate to try unusual treatments when more common solutions fail. The FDA limits access to drugs that are effective for small numbers of people and encourages everyone to consume foods that may be harmful to some. The media often touts studies that just barely cross the threshold of statical credibility but excite an uninformed audience.

I applaud KQED for opening up this discussion about federal recommendations and personal practice. Let’s go further and address how to interpret the discoveries, meanings and messages of scientific research.

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Another Encounter with Artificial Stupidity

This morning I was researching “learning analytics” and my search led, after many, many clicks, to this web page:

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Note the purple chat window pop-up that appeared in the lower lefthand corner of my active window. Great, I thought, someone wants to know why I’m reading this page.

Here’s the ensuing dialog:


pastedGraphic.png   Nadia Dennis

Nadia Dennis

10:26 am   Hi, sorry to disturb 🙂
Can I ask which school you
represent?

Visitor

10:27 am   I have a nonprofit research organization called LO*OP Center, Inc. LO*OP stands for Learning Options*Open Portal.

Nadia Dennis

10:27 am   I’ll be glad to help, could I have your name please?

Visitor

10:27 am   Liza

Nadia Dennis

10:27 am   Nice to meet you Liza!  To know how I could properly address your concern, would just like to clarify if I am chatting with a student, a teacher or a parent?

Visitor

10:28 am   There are other designations. I’m an educational researcher. I also identify as a student, teacher and parent.

Nadia Dennis

10:29 am   Can we verify if you currently have Compass Learning in your school?

Visitor

10:29 am   If you want to have a meaningful conversation you’ll have to free yourself from your script. It’s not a school.

10:30 am   I’m not going to buy anything from Compass. Do you really want to chat with me?

Nadia Dennis

10:30 am   You may call us at 866.586.7387 or email successteam@compasslearning.com

Visitor

10:31 am   This chat is a fine example of ARTIFICIAL STUPIDITY. It does nothing to encourage me to contact Compass Learning again.

Read

Nadia Dennis

10:31 am   If there is nothing else, I’ll close this chat window. If you need anything else, feel free to reopen chat. Thanks for visiting.


Poor Nadia Dennis. She flunked the Turing Test. I could not distinguish her from a robot — a particularly unsophisticated robot at that.

Increasingly I am encountering Artificial not-so Intelligent voices and typists when I telephone an organization or use “live” chat on the internet. Even when I can determine that the voice is that of a living human being that person is often reduced to serving as a computer peripheral. By this I mean that the person is constrained to read responses from a preprogrammed script and has no personal skills with which to address my topic or problem.

I have to admit to becoming verbally abusive when I find myself in either situation. Since the AI has no feelings (no matter how often it claims to experience  “gladness” or “sorrow”) my emotional venting has no consequence. However, no live operator deserves my expressions of wrath.

There are two significant personal consequences and two societal outcomes that I ask my  readers to consider and comment on.

  1. Personally, I am usually angry by the time I work though the artificial stupidity and finally contact a human being who may be able to help me. I invariably look back on the whole interaction with sadness and regret. My day is diminished.
  2. As an already somewhat isolated senior citizen I leave these interactions even more lonely for meaningful human contact. I am beginning to dread asking for help via phone or  computer. I have little hope that this situation will improve as I grow more frail.
  3. i-hate-attFrom a societal perspective, it’s probably not a good idea for businesses to piss off their customers. If you do a web search using keywords ‘hate’ and ‘AT&T’ you’ll find plenty of evidence supporting the growing dissatisfaction with the customer service provided by this large corporation. Such frustration is not unique to AT&T. It begins when consumers try to contact the company and must thread their way through a maze of automated options and recorded voices professing delight, sorrow and desire to please. It often ends with a meaningless survey.
  4. Perhaps the most dire consequence of our increasing reliance on simulated human-to-human interaction is what it does to employees. First it deskills a large number of them – – the human-as-peripheral effect I mentioned earlier. Second, it decimates the job opportunities for semi-skilled workers. Companies claim that they must automate to remain competitive and/or profitable. A follow-up effect of shrinking employment is the separation of the worker from money – the means of obtaining the goods and services their former employers must sell to remain in business. Third, it spawns a generation of young people who feel helpless. They are taught in school that academic success is the path to economic prosperity. But only the best and brightest are able to compete with well-designed AIs and robots.

Don’t get me wrong. I’m not a luddite battling against all forms of automation techniques. I am strongly opposed to two things: Bad Design and attempts to pass off or disguise machines as human. Poor design exposes us to one form of ‘artificial stupidity’ that wastes our time and fails to solve our problems or provide us with usable information. Clouding the distinction between the human and the machine demeans both types of entity.

So where is the light at the end of this dark tunnel? A clean, carefully-designed, clearly demarked human-machine symbiosis. Humans need to be being creative, non-routine, emotive, person-to-person. Machines should continue to be employed to augment human productivity and enhance human life and planetary sustainability. To reach these goals we humans must evolve new socioeconomic institutions that permit the wealth we are generating with our machines to be distributed broadly throughout the people of the planet. Education is one important key to such evolution. So now, having ranted at length, I’ll return to my search for tools to enhance human learning and teaching.

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