Dear Dr. S,
Thank you for putting together the webinar, Guardrails of Government – Legal and Administrative Resilience in Trump 2.0 Feb 21, 2025. (registration: bit.ly/3WuFqep) It’s very important that we, the people, figure out how to govern ourselves in ways that build wellbeing for future generations of humans. As the holder of a Master of Education degree, I will probably attend and enjoy this event, agreeing with the major points made. It will be an echo chamber for me. I’m already a member of the choir.
My concern is that your target audience for this event is not the people who elected our current president. We are already singing many of the songs I anticipate your panel will present.
What strategies do you have for engaging the voters who are dissatisfied, afraid, and choosing pathways that the academic elite see as dangerous dead ends? My own approach would be a more therapeutic model as compared with another set of talking heads out to persuade the audience.
By this I mean inviting a thorough airing of grievances, deep listening, with plenty of time to process that fear and anger. After the venting has subsided and the issues have surfaced, we academics would encourage these folks to identify their core, mutual values and commonalities, followed by brainstorming (from the voters, not the academics) and examining pathways to solutions.
As you are undoubtedly aware, critique of suggestions is not part of the first phase of the brainstorming process. Telling people that they are wrong and we are right rarely changes minds or actions. Our goal would be to get as many ideas out in the open as possible – from violent revolution and assassination to benevolent dictatorship to theocracy to socratic debate and beyond. After issues, values, and suggested solutions have been generated and listened to, critique and analysis, followed by path choices are in order.
Creating space for people (learners) to examine and refine their own ideas is a soft skill emphasized in every teacher training program in the US. Lecturing or presenting panel discussions to a passive audience is often less effective. Along with events such as your upcoming webinar, do you think using our academic skills to engage more of our voting population in safe, secure, and supportive problem solving might contribute better legal and administrative resilience in the long run?
Category Archives: Civic Engagement
Are we preaching to the choir?
Filed under Civic Engagement, Future Gazing, Uncategorized
Revisiting the Homeless Question in 2020
There will never be a single fix to homelessness in Sonoma County. This is not a new issue. I married a homeless man here in 1969 and stayed in touch with him until his death in 2004. His story may be typical of many of the people we see sitting or sleeping on our streets today. Brad wandered in and out of employment, settled housing, substance abuse and responsible citizenship throughout his 65-year life. No one lifestyle would have been satisfactory to him during all stages. Some would characterize him as a saint, some a villain at different times.
Brad’s life teaches us that we will never find one cure-all to either voluntary or involuntary nomadism. Rather, we who control the majority of the economic resources in Sonoma County need to offer a broad and flexible spectrum of support and services to our less conventional neighbors. There will always be “travellers”, “gypsies” and “hoboes” camped among us. These people are voluntary nomads and we need to leave space between our settlements for them. There will be others who lack the mental, physical or emotional wherewithal to survive independently if left to themselves. We will have to let them die or care for them in families and involuntary institutions. Between these extremes are people who have suffered what can be temporary setbacks – – economic shocks, poor health, accidental injury or recoverable addiction. Our standard social service interventions can and do offer many of them the hand up they need to rejoin the mainstream.
We also need to keep generating new, socially acceptable habitats and lifestyles as conditions and technologies change. Certainly affordable housing is a necessary part of the mix. Yes, there are a few criminals among the homeless who would steal and batter regardless of where they sleep. But most are simply unlucky. So let’s stop looking for one silver bullet. Let’s stop expecting that a one-time grant will buy us out of this problem. If each of us picks one way we can reach out to someone less fortunate and acts on that, perhaps directly and personally, perhaps anonymously, we can unleash the resources to reclaim our streets and public spaces.
Filed under Civic Engagement, Nomads
What about rocks to defend schools?
When we are attacked, with words, fits, automatic weapons or bombs, we need to defend ourselves. Ordinarily I’m a peacenik and my first response to an attack is to search for a resolution to the conflict or try to mediate. But one has to survive to engage with the attacker for that strategy to work. Sometimes a rigorous defense followed by a counter attack is necessary. There has been much debate since the Feb. 14th Florida high school shooting concerning both prevention and immediate emergency response. Turning schools into barricaded, armed fortresses is a plan that marks one end of the spectrum. Establishing better mental health monitoring (pro, con) and restorative justice systems holds down the other end.
This morning I came across this suggestion: Arming schools with buckets of rocks in each classroom. While this idea may seem ludicrous at first it deserves a second look before we abandon it. Here are some pros and cons that have occurred to me.
Pros
- Being hit by rocks may actually work to deter a shooter. At the very least it will be distracting
- The defenders have a non-leathal action to take
- Keeping rocks around is less dangerous than keeping guns
- Confronting an attacker provides the threatened with a sense of effectiveness
- Every child can throw a rock, some may even hit a disarming or disabling target
- Rock throwers can surround the shooter increasing the likelihood of taking him/her down.
Cons
- To be in a position to throw a rock exposes the thrower to the shooter
- The thrower has to be relatively close to the shooter to be effective
- One bucket of rocks is probably not enough
- The rocks are still potential weapons that violent students could use against each other or school faculty or staff.
My thoughts are certainly not the last word on this subject and I’d like to hear what you think about it. My purpose in writing this blog is to explore radical and unusual ideas so please have at it.
Filed under Civic Engagement
Who is responsible for my online security?
Today I was catching up on aging Facebook postings and happen to read this one from an old colleague:
Just saw the message in Chrome saying that in V70 some certificates will be distrusted and not load. I understand the security concerns.
But how am I supposed to build long lasting infrastructure when things can simply break because of events outside my control. My light switch (AKA the app on my wall devices) is supposed to work for a decade unattended. Is IoT just a joke?
Fortunately I don’t think I depend on those certificates but I am on notice that I better not build any persistent technology using the Internet.
Imagine building a bridge and discovering one day that you particular brand of steel bar has been recalled and suddenly all your bridges have been disabled.
(Woz and 13 others liked this.)
Now I know just a little about computer security but much more about the use of highly technical knowledge in social contexts. I’ve been interested in the public (as portrayed on radio news) is responding to reports of personal profile data being harvested from Facebook and other online sources such as you “smart refrigerator”. Such privacy questions have been relevant to me since my phone was tapped during the Vietnam War and Capt’n Crunch was whistling into long distance phone lines. So I made the following reply to Bob which started a little dialog with another poster, Karl:
Liza Loop We humans have created a new information environment that we haven’t figured out how to survive in yet. All our instincts about privacy are now inadequate. So you’re right, certificates and IOT security cannot be trusted at the moment. For me it has been a 50-year moment. My solution is, if you don’t want the world to know about it, don’t put it on a device that connects to anything else. This is analogous to keeping your mouth shut. Most of the time I just don’t care who knows what about me. When I do care, even paper isn’t secure enough. Don’t write it, don’t tell a “friend”, and most of all, don’t store it on a computer even the itty-bitty one in your doorbell. Maybe we’ll have a better solution in another 50 years.
Karl Schulmeisters actually Liza its worse than that. As Dwork shows with her differential privacy work, if there is a statistical database about human beings that is correlatable to external information – you or your device need not even be in the database to have data exfiltrated about you
Liza Loop Ya, I know. Someone is always watching and we have almost no control over that. But those who are currently making a lot of noise about privacy violations might do well to attend to the information they set loose with their own actions. When I post here on Facebook I don’t blame Zuckerberg for the outcomes, intended or unintended, his or mine. My point is that this is a broad human culture issue unleashed by technical change, not something we can fix with a few government regulations.
Karl Schulmeisters healthy way to look at it
Liza Loop Healthy is ok but we still need to figure out what to teach our children about privacy. Any suggestions? Of course they will only adopt part of what we try to tell them but I’m always surprised at how much my attitudes influence those of my children and grandchildren. When humans live in periods of radical environmental change, parenting, schooling and other forms of cultural transmission can impact which genetic lines survive and which die out. I think we happen to be living in such a critical period that it’s worth asking questions about topics like privacy and doing our best to think systematically about the possible future consequences of our current decisions. Blaming others isn’t very effective. As Pogo said, “We have met the enemy and he is us”.
Another person, someone with a background in security and cryptography popped into the conversation and tried to help me out by suggesting that I
Either tell them you don’t use surveillance apps from companies owned by greedy sociopaths, or that you do.
Your choice.
Then Bob, the person who started this conversation, added:
Bob Frankston This whole FB as your credential is an issue in itself. I try to avoid using FB as my credential. But this is another deep topic.
This discussion illustrates the problem I’d like to address. The lay public, large numbers of people who don’t understand what the phrase “FB as your credential” means, are the carriers of culture, the people who get interviewed and express opinions to the broadcast media and who vote for or against the legislators who enact our laws. I did find a 2015 CBS News article that explains the process but how many people actually question what’s going on when they see this on their screen? And whose responsibility is it to understand what you are doing when you follow a suggestion on your screen?
In my opinion the online world, cyberspace if you will, is a whole new ecological niche, one in which we don’t have any multigenerational experience. We don’t know what rules and customs will protect us and which will lead to extinction. Trying to hold businesses like Facebook or national governments responsible is kind of like blaming the shore for having a rip tide that sweeps us out to sea and drowns us. Sure, the local government can put up a few signs to warn us of the danger. Eventually our tribe will learn where it’s safe to swim and where to stay out of the water on this island. But a lot of lives will be lost in the process. Or, in the information case, a lot of privacy will be violated. In the meantime, I take the stand I posted to Bob: if you want to keep it private, don’t put it on a computer that is EVER, IN ANY WAY, connected to the internet.
Improving Emergency and Long-term Response and Recovery
Wow! Big topic. I’ve now spent months — no, years — thinking about and working on how those of us who are not severely impacted by an event such as the 2017 NorCal Fires can help our neighbors. I’ve explored our local CERT project, our 211 Information and Referral Service, Recovers.org, our county Office of Emergency Services and VOAD. I go to meetings, review Facebook pages and Twitter, talk to people in grocery store lines. In all these venues the problems and issues converge to the same four points of failure:
communication, information, middle management, scaling
The local San Francisco public radio station, KQED, has been investigating the fire response, most recently in
North Bay Fires: What Took Authorities So Long to Warn People?
Here’s the comment I posted there today (Jan. 25, 2018):
There’s no question that communications were inadequate from the onset of the Wine Country Fires and they still are. I followed the Lake County Fire communications two years ago and have been following this fire since Oct. 9, the morning after the start. While blaming individuals and agencies may serve as an outlet for our anger it doesn’t help solve the problem so that we will be better prepared to respond to the next emergency. @Karen (see comment below) has suggested Sonoma County OES be moved under the Sheriff’s Office. I don’t have an opinion about whether that would be an improvement but I do know that wouldn’t be enough.
I see four points of failure: communication, information, middle management, scaling. I’ll write about each of these in my blog, Musings from Liza Loop. I’m now participating in ROC Sonoma County, the local long-term recovery group being set up to address the needs of fire survivors for the next 3 years. The four failure points emerged immediately on that terrifying night almost four months ago and are still plaguing us. First responders did a heroic job but were overwhelmed as were the “official” recovery response teams. To fill the gap hundreds of us “ordinary citizens” jumped in to address individual pleas from fire victims for shelter, supplies and emotional support. Instead of “playing nice” together most of the governmental and nonprofit agencies treated this army of volunteers as part of the problem rather than part of the solution.
The four failures are eerily similar to what businesses experience when they grow too fast. Business leaders have developed strategies for coping under these circumstances but local government agencies aren’t taking as much advantage of this expertise as they might. Now is the time for serious work on building a functional public-private partnership — as we recover from this most recent disaster and as we prepare for the next one. Shifting responsibility from one government agency to another will not stimulate the kind of “learning organization” behavior we need to create more effective disaster response during both the emergency and recovery phases of a disaster.
If we want to improve our emergency response systems we need to remember that “the government” isn’t some group of alien beings placed on Earth to take care of us. We are the government. We are the ones who must ameliorate the points of failure. Sometimes we do this by becoming “official”, by crossing that invisible boundary between ordinary citizen and elected, appointed or employed government operative. Sometimes we serve on an advisory committee or commission. Sometimes we just attend and speak up at hearings and town hall meetings. Sometimes, as I did, we just jump in and volunteer. However you choose to participate, keep in mind that crossing the boundary doesn’t create instant geniuses who now magically know how to eliminate the points of failure. There’s as much systems knowledge outside the government boundary than there is inside. Let’s ensure that the know-how that is so profitably applied in the private business sector is just as effectively brought to bear for public benefit in the inevitable next disaster.
Listen to those “others”: the most powerful political action each of us can perform
In Response to: Headfake by Jake Fuentes on Medium.com
Once those of us who are outraged by President Trump have come home from our demonstrations, what do we do next?
Listen to those you disagree with. They will say much that saddens and angers you. Keep listening. Ask them to say more about the concepts that distress you most. Don’t argue, don’t rebut, don’t press your own case. Keep listening until they begin to bring common values and interests to the surface. Connect with these. Build a bridge to the other founded on such commonalities as love of family, desire for comfort, fear of the unknown or of change. Let the conflicts fall away in the presence of mutuality. Demonstrate trustworthiness and willingness to see that person’s vulnerability without rubbing his/her nose in it. Doing this takes immense patience and the strength not to give in to your own fear.
In many, many cases you will discover that the people you thought were stupid, irrational, evil, are simply afraid for the safety and prosperity of their loved ones, just as you are. They envision a different path to goals that are very much in line with yours.
Very few people want to destroy the planet we live on, raise their children in violent neighborhoods, lose hope for their own futures. True psychopaths are quite rare. But most of us are afraid that the other doesn’t care about us. You have to start by actually caring in the face of blatant disagreement.
Once you have established a quiet, trusting dialog you can begin to listen to the reasoning that has led your conversational partner along his/her chosen path. Basic differences in beliefs about human nature, religious tenets, happenings in the natural world, events of history will emerge between you. Sometimes you will have to agree to disagree. At other times one of you may discover that he or she is holding inconsistent beliefs and values s/he may want to reconsider. New ideas may come up that one or the other of you has never considered before. Remember that this is a time for discovery, not persuasion. You are listening and learning. Don’t offer your own perspective unless asked. The strongest, most lasting changes are the ones a person generates from within, not force by external pressure.
If your listening orgy has been successful, if you can be trusted not to attack or threaten, it is very likely that your former opponent may begin to ask for your point of view. You have demonstrated your interest in how they feel and how they view their actions. You’ve created a safe space for them to explore how you came to your very different conclusions. In other words, how could you have become such a stupid, irrational, evil person?
This process may not result in a change of political party but many other positive outcomes are likely. You’ve established a dialog that can be used for collaboration on apolitical issues and actions such as neighborhood clean up, food-sharing or babysitting. You know where the hot spots of disagreement are and can avoid them in social encounters. You know where deep fears and insecurities lie and can sympathize or possibly relieve some of them. You can now probably engage in civilized political debate without deterioration into attack and name calling because you understand what leads your opponent to his/her position. You will know when to stand fast and when to compromise.
And, should there be any real enemies left, you will know who is seriously dangerous and whom you can tolerate.
Filed under Civic Engagement
Engine or Victim of Government: Which will you be?
Most of governing is a huge void. You can fill that void by exercising your rights and opportunities to control. If you don’t, someone else will, often someone with whom you don’t agree. Elected officials can’t represent the people if the people can’t articulate what they want. Most people have no conscious idea of how they govern themselves, their families, neighborhoods, cities, counties, states, not to mention national governments. Understanding your own values and perspectives at a deep level is key.
Even more importantly, voters rarely realize that the actual governing is done at the regulatory and enforcement levels, not the law-making level. Those regulatory and enforcement positions are not elected, they’re appointed or hired and there aren’t enough people willing to occupy those spots. Sitting in meetings, reading and writing regulations to be carried out by police, tax collectors, social workers and front desk jockeys and the like – that’s all seriously boring work.
It’s also where the political rubber meets the road. So while the public is enthralled with billion-dollar campaigns for elected office and arguing about which official will view their particular beef favorably, those who wield the real power are introducing themselves to the office staff. “I’d like to volunteer for Committee X or Commission Y.” “I’m available for your next opening as a writer or an analyst.” Public opinion about the use of police
body cameras really doesn’t matter if the cop doesn’t turn it on or its batteries happen to be dead.
We are so focused on “government for the people” that we overlook “government by the people“. At the same time that we are complaining about what they — the wealthy, powerful 1% — are doing to us — the 99% — we are declining to engage in actual governing actions. We occupy ourselves with fictional entertainment and ignore the internal but contradictory values that inform our personal actions and choices.
We equate voting with performing our “civic duty”. We think “government of the people” can be done by making more and more state and federal laws instead of by being mindful of the billions of small action decisions we collectively make on a daily basis.
Huge Void. Even Greater Opportunity. Will you choose to sit by and consume passive entertainment while “they-government” takes decisions and actions that anger you to the point of violence? Or will you invest yourself in “we-governing”, owning the process, examining your own deep commitments and values, analyzing how these can be manifested in the world and translating your positions into policy statements, white papers, rules, regulations, committee participation and community oversight? You are the engine of government, not its victim.
Filed under Civic Engagement
Internet Terms of Service, Rights or Wrongs?
I recently took my Honda Civic Hybrid to the local dealership to have the recalled airbag deployment mechanism replaced. The smiling customer service man handed me a paper to sign for the work that detailed what I was authorizing them to do and all estimated costs. Just below the signature line were the words “Signator agrees to Terms of Service on reverse”. I turned the paper over. Blank. Apologetically I handed the paper back. “I’m sorry. I can’t sign this without reading the Terms of Service and you haven’t given them to me.” To his credit, the gentleman was both surprised and equally apologetic. Says he, “No one’s every pointed that out to me before or asked to see the Terms of Service. I’ll see if I can find a copy.”
I went ahead and signed anyway because I was in a hurry and there was no charge for the recall work. But what if that missing fine print contains a waiver of all liability for the quality of the dealer’s workmanship? Should the shop fail to install the new airbag properly resulting in my death or injury in an accident I (or my family) will not be able to hold the shop responsible in court. If the Terms contain a binding arbitration clause we won’t have the right to a trial. We’ve consented to the “rent-a-judge” system.
The situation is even worse when the Service in question is on the Internet. I recently visited the x.ai website to see whether I wanted to try out their artificially intelligent meeting scheduling algorithm that masquerades as a human personality addressed as “Amy” or “Andrew”, depending on your gender preference. Any use of the site, including their free trial, implies, by default, that you have agreed to their Terms of Service.
I read the Terms and most of it seems innocuous enough…except this:
These Terms of Service are effective as of the “Last Modified” date identified at the top of this page. We expressly reserve the right to change these Terms of service from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this Site and these Terms of Service from time to time and to familiarize yourself with any modifications. Your continued use of this Site and related services after such modifications will constitute acknowledgement of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service. However, for any material modifications to the Terms of Service or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Service will automatically be effective upon the earlier of (i) your continued use of this Site and related services with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Service on this service. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Service in effect at the time such dispute arose.
Now, I’m not a lawyer but I can read English. To me, the second sentence gives the company a totally blank check. The company can revise our contract whenever it wants without notifying me or in any way securing my consent. I don’t even have to understand what I’m agreeing to. What’s to prevent x.ai (by the way, who are they? Is it a company, a corporation, an LLC, an individual?) from adding a $500 fee to each meeting it schedules and sending me a huge bill after the end of the month?
Don’t get me wrong. I have no reason to suspect nefarious intentions of the people behind x.ai. I’m just using my own recent experience to highlight a blind spot most of us have when we go about our business — in the physical world and on the web. We are too busy (not to mention too lazy or too poorly educated) to pay attention to the legal agreements we enter into almost daily. We leave our cars in parking garages without reading the disclaimer on the back of the ticket, we transfer money using our smartphones, we check into the emergency room at the hospital, we download an app onto our computer, and almost never do we question the rights and responsibilities we are taking on or giving up.
Most of the time there is no problem. We complete our intended task and go on to the next. Occasionally there’s a glitch and we want our money back or need a different size or have to cancel the contract. Most of the time the other party accommodates us. But sometimes s/he doesn’t and a dispute arises. That’s when the Terms and Conditions that we didn’t bother to read come back to bite us in the behind.
I wish I had a solution to this problem. One approach may be for consumers to present their own Terms and Conditions agreements to purveyors of goods and services. My personal decision is not to use most of what is offered because I can’t agree to the conditions. The situation makes me feel powerless and angry. I understand that companies are just acting to protect themselves. But they can afford lawyers and most of us can’t. So I read the fine print, pass up opportunities and explain my position ad nauseam to sale reps and customer service agents. I know they can’t fix it but maybe their supervisors will pass the message up the chain of command. Maybe if we all did this, and blogged, and complained, and stood in the lobby of the car dealership explaining that none of the other customers should sign this paper…no wonder people call me a dreamer.
What are we waiting for?
Last year, on October 23, 2015 at 4:04pm, to be exact, I posted the following little essay on (https://www.globalinnovationexchange.org)
under the topic: Social and Behavior Change. Global Innovation Exchange is a platform I learned about while attending IEEE’s Conference on Global Humanitarian Technologies. Here’s my post:
Filed under Civic Engagement, Uncategorized
Do you really trust one of the largest corporations on Earth?
Sometimes I feel like the only person who cares about my freedom to direct my own life or the privacy and security of information about me. I bought a MacBook Air a couple of years ago because it seemed light and robust enough to carry around. The hardware meets expectations but so does the software. By this I mean I have always disliked Apple’s arrogant attitude (that is since before the Steve’s started building machines) and now ever so much more so. Let me give you a few examples.
“iCloud works by storing your information securely on a remote server. This online storage capability is also known as “cloud” storage. By securely storing your information online, you can access this information from any device, at any time.” Just what do they mean by “secure”? Any knowledgeable hacker with 2 minutes’ access to my MacBook can get my Apple ID and access to my iCloud account. Bingo — s/he has access to anything stored locally on my hard drive and everything in iCloud. How’s that for security?
OK. So I just won’t use iCloud. Try it. Most of the applications I want to use assume that iCloud will be enabled. The documentation on how to reset the defaults is obscure if it exists at all.
And about Apple help/support/documentation. Have you ever noticed how much of the text is devoted to how “awesome” your user experience is going to be and how little explanation there is about the structure of the software system you are expected to use? Sure, it’s intuitive if you only skim the surface of the program’s capabilities. But not if you are used to any other operating system.
I suppose I should keep my mouth shut while the Steve Jobs admiration frenzy is still in full swing but his legacy is haunting me. Apple is positioning itself to infiltrate every aspect of my existence: communications, entertainment, purchasing, my work (since most of that takes place online), and my movement around the planet. What is to prevent it from transitioning from tracking what I do to dictating what I am allowed to do?
I’m picking on Apple because of its offensive, public presumption that I will think everything it does is groovy but the threat is just as great from its competitors, Google, MicroSoft and others. These are corporations, organized for profit, not morality. They are bigger and better managed than the governments that purport to regulate them.
We are like the proverbial frogs submitting to slowly heating water. Regardless of the accuracy of that tale, the metaphor is still relevant. We are so enthralled with the neat things that we can do with highly-connected, computer technology that most of us are not attending to the pernicious possibilities. We are lulled by claims that our data is secure when only selected segments of the communication channels are protected by encryption. Most data is transmitted in the clear during some portion of its journey. We think of “the cloud” as some sort of heaven for data rather than a physical box full of memory chips under the control of human administrators and programmers. Don’t think for a minute that the security backdoors required by the NSA can’t be opened by anyone else.
What’s the solution? I’m not sure now any more than I was when my phone was tapped during the Viet Nam war. Although I speak out on occasions like this, I mostly lead a quiet, uncontroversial life. Let’s hope nobody notices.
Filed under Civic Engagement