Monthly Archives: September 2015

A Person-to-Person Disaster Response Online Infrastructure

You may find this blog repeats my comments from the previous two on the Valley Fire. Sorry, but each time I try to capture my ideas in text it comes out a little differently. My hope is that you will respond to these published essays by telling me what you think will work, what doesn’t make sense and how we can work together to implement any ideas that resonate with you. So…

More on how we might improve response to local disasters such as the still-burning Valley Fire in Lake County, CA.

Much of effective, sustained response to local disasters is a supply chain problem.  Uber and AirBNB have solved it. So can we. Underlying these “sharing economy” services is a rapidly responding database accessed through a user-friendly web site. If you need something you can go to the site and post a request. If you have something you can post your offer. The computer software matches need with offer and puts the parties in contact so that they can negotiate a deal. No middleman. No visible bureaucracy. Scalable solution that does not get overwhelmed.
Every local disaster — fire, flood, hurricane, tornado, earthquake, explosion, terrorist attack — has four major phases:
1) the outbreak, where getting people to safety is paramount;
2) second response, where people are sheltered, fed, treated medically and stabilized;
3) the interim, during which initial shock gives way to planning for a short-term future and assessing of resources;
4) rebuilding, when resources are sought and deployed to regain long-term housing, employment, educational goals and as much “normalcy” as possible. This is the perspective of both disaster victims and first responders such as police, fire departments and Red Cross.
From the perspective of well-meaning neighbors who are not endangered by the disaster the view is quite different. For most the beginning phases are:
  1. shock and emotional outpouring of sympathy;
  2. questioning how to help and assessment of resources available to offer;
  3. search for pathways to get offered resources to victims.
At this point the would-be givers are likely to have two very different experiences. Some will be successful at getting their offered donation to the individuals they wish to help. For example, someone with a horse trailer and pasture may succeed in picking up a stray pony, locating the owner and providing care for the animal for months until the owner is in a position to bring the beloved pet home again. Someone else may feel fulfilled by simply dropping off a bag of groceries at a designated shelter. These are positive outcomes for both donor and recipient. For them the 4th phase is
  1. Help delivered, donor feels virtuous.
A different donor experience results when first responders are overwhelmed on one side by the number of victims who need their immediate attention and, on the other side, the logistics of handling offers from a concerned and generous surrounding community. In this case the scene plays out thusly:
  1. Channels for delivering physical goods or services are blocked and donors are turned away
  2. Relief agencies begin appealing for cash instead of personal involvement
  3. Donors, feeling frustrated and angry, lose interest in the cause as soon as headlines fade
  4. Victims, having been steered to overwhelmed, understaffed and underfunded agencies are left without adequate support during their Interim and Rebuilding phases.
The Valley Fire broke out on Sept 12, 2015 about 60 miles east of my home. I learned about it the following morning, before the enormity of this catastrophe had penetrated the airways, and watched as the phases I’ve described unfolded. Among the onlookers on social media, shock and awe from sensational pictures were quickly followed by “how can I help?” This is when a supply chain infrastructure — one that does not require the attention of first responders — should be activated so that initial outpouring of desire to contribute can be channeled constructively and sustained over time. Here are a few of the features we need to build into an online, disaster action template.
 
  1. Mostly empty database-with-web-interface that can be activated immediately by a local community as soon as the disaster strikes.
  2. Publicity so that
    1. first responders are aware that activation can be done within seconds simply by going to the central site and naming the crisis.
    2. news sites will point people to this site
    3. social media participants will use a single site instead of creating competing sites on Facebook and other platforms (of course, not everyone will cooperate)
  3. Instant features (1st phase) should include:
    1. Call for rescue section
    2. Missing person – ‘I’m here’ section
    3. Pet Lost and Found section (publicize in advance to animal shelters)
    4. Emergency Shelters requests and offers section
  4. 24 hour features (person to person, not agency moderated)
    1. Short-term temporary housing match (to move people out of shelters and tents)
    2. Pet foster match
    3. Special goods match (for medical supplies, dietary needs, etc.)
  5. 24 hour agency support
    1. agency needs match (specifically for volunteers and warehouse space)
    2. money appeals
  6. Interim Phase
    1. Skills bank (offers of free labor, skills, consulting, counseling and temporary employment)
    2. Medium-term temporary housing match
    3. Vehicle and RV loan program (needs detailed planning)
    4. General goods and services match
  7. Rebuilding Phase
    1. Continue skills bank
    2. Continue warehouse program
    3. Continue skills bank
Each local disaster site should remain available as long as there are unsettled disaster victims.
Implementing this program can probably be done by a staff of 4 to 10 people:
  1. Database programmer
  2. Web UX designer
  3. Emergency response consultant
  4. Publicist
  5. Manager/Coordinator/Executive Director
  6. Supply chain/resource allocation consultant
  7. Legal consultant
  8. Site host/manager/webmaster/maintainer
It could be funded by a combination of grants and in-kind labor.
I wrote this idea up (again) after listening to KQED Radio’s Forum program on Thursday, Sept. 24, 2015. One of the guests was Kyle Sherman from the Center for High Impact Philanthropy at University of Pennsylvania. This essay is now in their hands (on their disk) and we’ll just have to wait and see how they respond. — No, don’t wait. You can respond regardless of what they do. You know, it takes a village…

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Hoping to Help – Improving local response to disasters such as California’s Valley Fire

Burned out carport and car from Valley Fire

“Interim” period of life begins, between before and after the Valley Fire

It has been 10 days now since the Valley Fire erupted in Lake County, California. I’ve been watching social media and have seen the outpouring of concern for afflicted “neighbors” from miles around the burn area. How do we help? Who do we notify to let the “authorities” know we have resources, money and personal energy to offer? I have a spare room in my dog-friendly home, an extra car, unused clothing, extra office supplies, a patient ear and a kind word or two. Who do I tell?

In the early chaos of evacuations, pet rescues and emergency feeding and sheltering I thought I would just be in the way so I have sat quietly by and held on to my urge to help. Indeed, within the first 48 hours of the fire’s outbreak on Sept. 12, Red Cross shelters were so overwhelmed with truckloads of food and piles of clothing that the request went out to stop bringing “things” and just send money. Many people tried to use Facebook and Twitter to get or give information. The instant response was heartwarming and many, many fire victims, both human and animal were helped. Today, evacuees are sifting through the ashes and trying to organize an interim period in their disrupted lives.

Volunteers at Community Market in Sebastopol pack donated food for delivery to Valley Fire shelters

Volunteers at Community Market in Sebastopol pack donated food for delivery to Valley Fire shelters

We’ve seen other disasters and we know that there will be delays in insurance payments and relief assistance, bureaucratic snafus, denied and disputed claims, uncountable frustrated tempers flaring in uncoordinated relief offices across the state and even the country for months to come. It has been 10 years since Hurricane Katrina devastated New Orleans and some families are still living “interim” lives. Now that the dramatic photos of flaming houses, crying children and singed, bewildered animals have been replaced by images of drowning Syrian refugees, much of the initial outpouring of public compassion may have drained away. Many would-be helpers are feeling relieved that the benevolent, authoritative hands of government and large-scale relief agencies such as the Red Cross are caring for those we wanted to rush in and support just a fortnight ago. Local agencies such as Lake County Local Assistance Center are making a valiant effort but they were not evident to outsiders a week ago and it took me days to find them. Perhaps, in the aftermath of dramatic disasters such as the Valley Fire, private, sustained, coordinated contribution is needed as much, if not more, than it was 10 days ago.

With this thought in mind (and my extra room still unoccupied) I again sallied into cyberspace to try to connect with a few individuals whose burdens might be lightened by my modest resource sharing. To cut to the chase, I fear I’ve failed. I did find one voice at the end of a phone line who took down my name, phone number and offer of a room. FYI, this was Shelter Care Hotline: 707-262-1090. Perhaps my information will find a circuitous route to a person and a dog who need it. With luck it will reach someone with whom I can stand to cohabit for more than a day or two while he or she traverses that interim between former and future settled existence.

While I wait for a response I’ll continue to share my ideas are about how we might create a more effective, efficient local disaster response infrastructure — via this blog in several more posts. This is a resource distribution problem and all the tools for an immediately deployable, just-in-time supply chain utility are available in both business and the military. We need to use these technologies to create a public/private collaboration, ready to be activated when the next inevitable, local emergency strikes. This way, when that emotional punch-in-the-stomach hits me – when I see my neighbor in trouble and automatically reach out saying “how can I help?” – there will be an answer. Send canned goods here. Show up to volunteer there.

Found terrier seeks fire displaced owner

Found terrier seeks fire displaced owner

Describe the skills you’re offering on this list. Post a picture of the frantic dog you are feeding and where to find him at this URL. Enter your temporary housing opportunity here. Throw your unique ideas into the bin over there. The time to get organized is before the disaster, not during it. And no, I couldn’t find such a response infrastructure at the Red Cross. If it exists it’s a very well-kept secret. Whether we find a workable utility someone else has built and simply publicize it, or build a new one, this is a task society needs done — now. We’re talking one, central, web site with several empty databases to be replicated for specific incident use, that can be filled with local resources when needed. It won’t take a lot of people to build it but it will take everyone in “the crowd” to spread the word once we have the prototype. Information technology can’t solve all of humanity’s problem but this is one that we can nail. I want it in place very, very soon. After all, the next fire, flood or explosion may happen on my street!

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LOGO Programming: It’s fascinating but does it change lives? – A 40 year question

New video on Jamaican girls using LOGO

The comment by Artemis Papert in this video (at minute 3:40) is key. These girls are learning how to approach a problem and segment it into solvable chunks. Bravo! But we are still making major educational decisions on the basis of anecdotal evidence. We have now been using LOGO with kids for over 40 years. Where are the longitudinal studies to tell us what the outcomes have been in these children’s lives? It’s not enough just to notice that kids enjoy the activity, can generate artistic displays or to claim that it “works”. We need evidence of whether learning to code in this way correlates with changes in future education, work and leisure activities. The studies must be “goal free”. In other words, the research design cannot be biased so that negative findings are suppressed. Although I am a strong advocate for everyone to learn the rudiments of programming, I still want evidence that indicates that the proposition “there is no relationship between exposure to programming in LOGO and desired educational outcomes” is false.

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Networked Passivity – We sit by and watch California burn

I’m sitting in my house next to a tinder-dry forest staring in horror at my computer screen, watching the Valley Fire devastate the communities of Cobb and Middletown less than an hour’s drive away. In vain I tweet: What should I be doing to help my neighbors?

A piece of bread

Where should I take food, blankets, tents? Does a family need a place to stay? Do you need in-person volunteers? But, with all this wonderful interactive media, all I’m getting back are more sensational pictures narrated by ernest newscasters bent on causing my heart to race while my muscles remain limp.

We’re missing an important opportunity here. We have the technology to communicate about local emergencies within minutes of a fire, explosion or other catastrophic event. All of us can contribute either physical labor, intellectual problem solving, or money — but we shouldn’t descend, en masse, on a chaotic scene and demand to be told how to help. Instead we should have buckets ready to receive donated goods to be deployed to the disaster location. (Yes, there’s always the Red Cross but did you hear about their fiasco over funds given for Haiti relief?) We could have a “job bank” set up, ready to be activated immediately to direct volunteers to places where their skills can be best used. And any organization that wants to funnel money for relief should have its nonprofit status and FRFUpdate-791x1024other bona fides in place and available so people can give money with confidence that it will actually reach the intended beneficiaries. These conduits for good deeds need to be in place before the devastating event, not after when authorities are overwhelmed protecting life and limb.

Maybe the disaster relief infrastructure I’m looking for already exists but it certainly isn’t easy to find on this sunny, Sunday afternoon. And if it does exist, why isn’t the media telling me about it? I don’t need a gazillion photographs of burning buildings, Facebook posts about praying for victims, or frantic tweets asking whether a particular house is still standing. I need a constructive channel for my energy and my sympathy. It’s a resource allocation problem. If Uber and AirBNB can mobilize the “sharing economy” we can use the same technology to help our neighbors in distress.

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A Plague on Online Advertising I Say!

One of the organizations I serve as a Board Member, SHS, recently suggested mounting an email fund raising campaign. Below is my reply to my fellow Board Members.

SHSBanner

“Dear All,

In this age of the internet, my personal response to online advertising is particularly negative. I always block messages from individuals and organizations that send me multiple appeals to give or to buy. I don’t click on ads that decorate the web pages I visit even if I am actually interested in the product. I generally don’t return to sites that mix ads with content in a way that makes it difficult for the reader to tell the difference. I don’t visit news feeds and blogs that cover more than 15% of the screen space with unrelated images or text. This is my way of voting with my dollars and my patronage. It is so easy for advertisers to barrage the public with unchosen messages that I believe we’ll gradually lose the ability to avoid them if we YIVOimagedon’t fight back now. I would be very disappointed if SHS engaged in this practice. Even though the YIVO appeal is quite visually attractive, it is still advertising. This practice might appear to be successful at first but, IMHO, it will backfire in the long run.

I will support our strategy of making personal contact with potential sponsors by phone, snail-mail and personal email. I am also ok with “user-pull” strategies such as including small buttons on web pages that reveal the ad or appeal only when the visitor clicks on it. If we decide we need to be in more frequent contact with potential supporters, we might consider sending out single SHS Newsletter articles monthly. Each article could carry a donate button. This mailing would work like a free subscription service and should also carry a subscription cancellation button. Without that option we risk forcing resisters such as myself to block all communication from us so that we can not reach them, even occasionally. When users block our communication channel everybody loses: users can no longer receive the messages they do want from us and our overall readership decreases.

Let’s think this process through before we embark on a funding campaign that will hurt us down the road.”

How do your  organizations use the internet for fund raising?

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THE DIGITAL BOUNDARIES OF SHARING

 

THE DIGITAL BOUNDARIES OF SHARING

The following article is reblogged from Paula Bialski’s blog

As a sociologist plopped into an interdisciplinary environment run mainly by media philosophers and media historians (Digital Cultures Research Lab where I’ve been working for the past year [2014]), I was surrounded by questions that made me re-think the way in which basic social problems come to exist. The problem I was recently trying to unpack was one of sharing – a sociological (as well as economic and anthropological) problem which can be linked to all sorts of notions of kinship, gift-giving, markets, trust, friendship, and reciprocity, among others. I stumbled across the idea of sharing and reciprocity during my doctoral work, where I spent a few years conducting ethnography with couchsurfers and ride-sharers who told me a bit or two about the values of reciprocity, and what sharing was really all about. But along came these media studies and software studies nerds and told me that media, interfaces, and software, as well as the geeks who make such software, do indeed largely contribute to what is being shared, with whom, and for what purposes. If anybody out there has suggestions on great ways of unpacking the technological infrastructure that influences our social practices – (STS folks, ANT folks, software studies folks?) – let me know.

So, Paula, here are some thoughts from Liza about sharing and computing.

1) Information, specifically digital stuff, is categorically different from the kinds of stuff we used to learn about in physics and philosophy. Matter, or physical stuff, has weight and takes up space. If you move it from one place to another it is gone from the first location.

A piece of bread

A piece of bread is a physical object

It takes time to move it over a distance. If I give you a diamond ring I don’t have it any more. To share it with you I must either give up my possession of it or divide it in some way so that it is a fundamentally different object and the original is destroyed. It makes sense to sell such stuff because when I transfer it to you I experience a loss.

Concepts, or abstract stuff, like love, beauty, honor and evil, are, well, abstract, they have no physical existence. They can be shared infinitely. Perhaps they have no meaning or existence if they are not shared by sentient beings. The quantity, the number of experiences of each concept, increases when they are shared. Their value, in the economic sense, is incalculable. What about information, a computer program or a poem or a bank account balance? These are patterns carried on a physical medium (say, a disk drive) but infinitely replicable. A copy is just as good as the original and the cost of making and transmitting the copy is negligible compared to the cost of creating the first one. Once I’ve created a computer program or a poem I lose nothing by sharing it — well, the bank account may be a red herring. More on that later.

My point is that we need to explore the conventions of reciprocity for information to see if we want different rules to apply to it — rules different from those we use for matter and abstract ideas. Our contemporary conventions surrounding ownership, copyrights, trademarks, patents, trade secrets, user licensing and fair use are not working very well in this new information age. They may actually be inhibiting large sections of the world population from benefiting from this kind of “wealth”.

2) You say (above) “media, interfaces, and software, as well as the geeks who make such software, do indeed largely contribute to what is being shared, with whom, and for what purposes.” This is true when you are looking at the mechanics of sharing physical stuff (e.g. ebay that facilitates the exchange goods) or services that are physically limited stuff (a night’s occupancy of a couch or transportation of a person from Berlin to London). A more profound instance of sharing is encountered when the “stuff” is infinitely reproducible information that gains value in proportion to the number of people who use it.

3) The geeks you mention spend their lives creating and sharing information, the nonphysical stuff that they still have even after they give it away or sell it.

Geeks from Getty images. Men and women gathered in front of a large computer monitor

Geeks probably sharing information

Even if they aren’t thinking consciously about it, these folks — IT folks — are living in a world where the consequences of sharing and reciprocity are fundamentally different from our familiar market system of exchanging goods and services. Their limitations are not based on physical space, natural resources, time and cost of transportation, or cost of manufacture. Rather, their resources are individual brainpower, shared know-how, access to computing equipment (which is becoming exponentially cheaper and more available) and installed base of users. The only scarce resource is their mental labor which they usually delight in exercising. Two consequences of this situation are the open source software movement and its companion, open educational resources. Our producer-consumer society is struggling to figure out how to integrate these and similar developments without causing major disruption to our existing distribution systems.

 

Paula, IMHO, if we want to unpack “the technological infrastructure that influences our social practices” we would do well to expand on these three themes and incorporate them into our theoretical frame. I expect that others in your Digital Cultures Research Lab are already discussing these points. Perhaps we could encourage them to share their work with the academically-unwashed, English-speaking public by contributing to this blog and yours.

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